As we all know, the new crown virus crisis has severely affected our work and the way we provide services. However, as a reliable service partner, Winoa experts have found a way to get close to customers: through digital conferences; but not in the way we already know...

Say goodbye to your meeting room and comfortable chairs. Customers are key participants in our remote consulting services, just like they are on site!

How does it work?

One of our customers, a leading manufacturer in the steel industry, located in the Middle East, faced abrasive consumption issues when using standard cast steel round shots and GL Grit on their shot blasting machines. After talking with Winoa local contacts, W Care experts and customers arranged a virtual meeting on their website. The customer was instructed throughout the meeting and was asked to use his smartphone to demonstrate certain parts of the machine. "What's in these drums?", "Show me the frosted curtain", "Go to the air separator": The experts checked every detail and found out the problems in the process.

The balance sheet was drawn quickly, and the experts were able to determine the cause of the high consumption. One is related to leakage, and the other is due to the loss of abrasives into the dust collector. There is a large amount of abrasive leakage on the machine, mainly from the wheel feed valve. Even if the lost medium is reintroduced into the machine, the process is not constant or regular. As explained to the customer, the correct process is to always keep the abrasive level in the hopper constant by reintroducing used media or adding new media to the machine.

In addition, the safety net on the top of the air separator was blocked, causing some abrasives to fall into the trash can.

All these problems were discovered during this virtual coaching period, highlighting the importance of regular preventive maintenance because of self-destructing machines!

After this virtual visit, we provided customers with a detailed technical report, which included simple and effective solutions: adjust operations, repair leaks, and let us try Premium products that are simpler, lower consumption, and easy to operate The machine is worn out. This high-quality medium from W Abrasives is called mixed shot blasting, which is a blasting mixture with low hardness and high blast cleaning efficiency.

The result will be reduced abrasive consumption, reduced shot blasting machine wear and future shot blasting leakage. Each Premium product includes on-site technical support, allowing our W Care experts to set the correct machine parameters.

Finally, thanks to this digital conference in France and the Middle East, customers were able to discover the real cause of their consumption problems and developed an optimized blasting process... It only took an hour!

Please feel free to contact us to learn more about the services we provide and quickly optimize your sandblasting process!

*Winoa Group is a global leader in the field of surface treatment, providing world-renowned W Abrasives innovative and environmentally friendly product series for major shot blasting operations. In addition, it also provides customers with a unique service package-W Care-and reliable technology-W Technology-for their main applications: cleaning, preparation, shot peening and cutting.

With its solid footprint of 800 employees, 9 manufacturing plants, 3 research centers and 6 testing centers in 22 countries/regions, Winoa Group has become a market reference that can provide high-value solutions and customized services.

Say goodbye to your meeting room and comfortable chairs. Customers are key participants in our remote consulting services, just like they are on site!

528 Avenue de Savoie BP3-38570 Le Cheylas

Email: corporatemarketing(at)winoagroup.com Website: www.wabrasives.com